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How do I contact you directly?
The easiest way to reach us directly is to click on the live chat button at the bottom right of your screen. If it's during work hours (and often outside of them!) we'll be there to chat directly back with you.
If you're someone who prefers an email address - we've set one up especially for you! Just shoot us a message at: [email protected] and we'll get back in touch as quickly as we are able.
We've chosen the above methods as our preferred contact as it is the best way to keep track of the problems we're solving & help we're providing which in turn allows us to learn from our mistakes and continually improve on your experience. But we do understand that some people prefer to talk the good old fashioned way - on the phone! We are in the process of setting up a 1300 number so you can call us directly but in the meantime, please shoot us an email with your number and we promise to call you back as quickly as we can.
How do I learn more about Miss Amara?
We love that you want to know more! There's so much to tell! We could go on and on but we don't want to bore you with details you're not interested in.
If you'd like to know about how Miss Amara started, us (the co-founders) & our vision for the business, you can check out Our Story.
We've started a blog which we intend to update regularly with inspiration and ideas for decorating your home as well as stories and background on the business. You can check ou out our profiles here: Facebook Page, Pinterest Board and Twitter Profile.
Or if you have a specific question or would prefer to talk to us directly, use the 'ask a question button' on the top right of the page & fill out the form to get in touch. All questions come directly to our email inbox and we'll try to get back to you as quickly as we can!
Can I return my rug if I don’t like it?
Yes, you can return your rug within 30 days if you do not like it. Refer to our returns page for terms & details.
Is local pickup an option?
No, we do not have a local pick up option. We are a 100% online business.
How much is shipping?
Shipping is free Australia wide, check our Free Delivery page.
Do you have alternative contact methods?
The best method to get in touch with us is via the contact details at the top of this page (email or live chat), however we do have a mailing address and phone message service available.
Phone Number: (02) 8503 9999 (message service only)
Mailing Address: (please note that no rugs are stored at this location)
Miss Amara Pty Ltd
Suite 1D, Level 23
Governor Phillip Tower
1 Farrer Place
Sydney NSW 2000