Frequently asked questions.

Setting up your rug is simple, and it won’t take long to feel settled in your space.

Start by removing all packaging and unrolling or unboxing your rug. Make sure the floor underneath is clean and dry, then roughly map out where the rug will sit. If you’re using an underlay, place it down first, slightly smaller than the rug’s edges.

Once everything is positioned, gently roll or unfold the rug into place. If it’s going under furniture, we recommend moving pieces carefully or asking for a hand.

If you notice any creases or curled edges, placing a few books or heavier items on those areas usually does the trick. Within about 48 hours, your rug should relax and lie flat naturally.

We’re an online-only store, which means you can explore our full collection from the comfort of your own home.

To make choosing easier, we offer Free Delivery & Returns on rugs, so you can see how one looks in your space and return it if it’s not quite right. And if you’d like guidance along the way, our Styling Team offers free styling advice to help you decide with confidence.

You can get in touch for a free styling consultation by visiting our Styling page and submitting your details, or by chatting with one of our Rug Experts via Live Chat.

Our stylists can help with sizing, materials, colours, and layout, so you feel confident before making your choice.

All of our rugs are thoughtfully designed in-house, then crafted by skilled artisans in Turkey, China, and India.

Each region brings its own techniques and traditions, which allows us to offer everything from traditional Turkish motifs to modern designs. We are committed to ethical sourcing and work closely with our manufacturing partners to ensure quality and integrity in every rug.

Yes. Sustainability is something we actively work toward.

Many of our rugs are made using natural fibres like wool and cotton, as well as recycled materials, and we’re continually exploring more responsible materials and processes with our partners.

We’re also proud to partner with GoodWeave®, supporting ethical production and helping to end child labour in the rug industry.

Yes, some of our rugs are especially suited for everyday life. We have a curated range of machine-washable rugs made with spill-friendly fibres that are perfect for busy homes with kids and pets.

While no rug is completely spill proof, these styles are designed to handle life’s little messes with ease. Look out for the “Washable” range on our product pages for durable, easy-to-clean styles that are perfect for busy households.

Many of our rugs are low pile or flatweave, meaning fewer places for crumbs and fur to hide, and we also stock options made from upcycled materials that are stain-resistant and easy to maintain.

If you’re not sure which rug will suit your space best, our Styling Team is always here to help you find the perfect match for your home. Just ask our Rug Experts via Live Chat or fill out our Styling form and a Stylist will be in contact with you in 24 hours.

An underlay is a must for keeping your rug securely in place. It adds extra cushioning underfoot and protects both your rug and your floors over time. This is especially helpful in high-traffic areas or homes with kids or pets.

Not sure which size or style (Karma or Cloud) is best for your space? Chat with our Rug Experts via live chat.

Styling tip: Your underlay should be slightly smaller than your rug (around 2–3cm on each side) so it stays hidden while still providing full support. To make things easier, our underlays are sized to match our most popular rug dimensions, so you can just select the one that matches your rug size.

Yes. We offer a dedicated range of outdoor rugs designed for patios, balconies, and undercover outdoor areas. Whether it’s for BBQs, family brunches, or weekend entertaining, our outdoor collection includes durable flatweave styles, natural fibre looks, and easy-care polypropylene rugs that are made to handle the outdoors.

They’re stain resistant, easy to maintain, and come in styles that can easily complement your indoor rugs. If you’re not sure which style will suit your space, our styling team can offer personalised recommendations.

You can browse our Outdoor Collection here.

We photograph our rugs using a mix of high-quality studio imagery and natural lighting to show them as accurately as possible.

Please be mindful, colour can look different depending on lighting in your home (warm vs cool), surrounding colours, and individual screen settings. We recommend viewing multiple images on the product page to get the best overall sense.

We recommend viewing a variety of images on our website to get the best sense of the rug’s true colours. If you’re not sure which rug will suit your space best, our Styling Team is always here to help you find the perfect match for your home. Just ask our Rug Experts via Live Chat or fill out our Styling form and a Stylist will be in contact with you in 24 hours.

Our machine washable rugs are designed for real life. Whether it’s muddy paws, snack time spills, or everyday mess. We focus on both form and function, to ensure they suit your lifestyle and needs. They’re lightweight enough to fit in a washing machine, easy to position, and come in a curated range of beautiful, trend-forward designs.

We’ve designed our collection to not only be practical but stylish with soft textures, thoughtful colour palettes, and luxe designs. Perfect for busy households that want convenience and style, without compromise.

Only rugs in our machine washable range are designed to go into a washing machine, and the size you choose will determine the washer capacity required.

As a general guide:

• Smaller rugs (e.g. 180 x 120cm): Fit in most 6–8kg front loaders.

• Medium sizes (e.g. 230 x 160cm to 330 x 240cm): Generally require 12–14kg+ machines.

• Largest size (400 x 300cm): Needs a 24kg+ capacity washer – this may mean a commercial machine or laundromat.

To be safe, check the model number of your washing machine and look up its load capacity online.

The good news is that washable rugs don’t need frequent full washes. They’re designed to be spot cleaned for everyday messes, with machine washing reserved for deeper cleans when needed.

If you’re unsure whether a rug will work with your washing setup, our Rug Experts can advise you via our Live Chat.

Some natural fibre rugs, like wool, may shed a little at first. This is a completely normal process while your rug settles into its new home. Shedding tends to ease over a few months with regular vacuuming (just be sure to avoid high suction or rotating brushes).

If you’re after a low-maintenance option, our washable and synthetic fibre rugs are great choices as they’re designed to minimise shedding. Not sure what’s best for your space? Our Rug Experts can help you find the right rug for your space.

For homes with heated flooring, we recommend choosing rugs that don’t have any gel, or adhesive backings, as these can react to heat and potentially damage your floors over time, especially if there’s any moisture present.

Instead, opt for rugs made with natural fibres like wool or cotton, or those with a cotton backing. These are breathable, heat-safe, and won’t interfere with your floor’s heating system. All our non-TumbLuxe rugs without backing treatments are a great match.

If you’d like personalised recommendations based on your flooring, our Stylists are happy to help via Live Chat.

We currently ship to Australia, New Zealand, the USA, and Hong Kong – you can buy direct from our international sites for accurate stock levels.

If you live in a rural or remote area, delivery availability can vary. Our team can quickly check this for you, so feel free to reach out via Live Chat before placing your order.

Yes. We offer free shipping on all rugs, Australia-wide.

Once your order leaves our warehouse, we’ll email you tracking details so you can follow its journey.

If your item is in stock, we aim to pick and dispatch orders within 1–3 business days.

Delivery timeframes then depend on your location and the courier handling your delivery. You can check how quickly an item will leave the warehouse on the product page and in your order confirmation email.

If you need to update your delivery address, please contact us as soon as possible at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926. We’ll do our best to make changes before your order is dispatched.

If you’re not home, the courier will usually leave your order in a safe place if one is available.

If it’s not safe to do so, they’ll contact you to arrange a new delivery time.

If you're unsure, please contact us at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926.

If your tracking shows the order as delivered but you can’t locate it, please contact our Support team as soon as possible.

We’ll follow this up directly with the courier and help resolve it for you.

Our warehouse team aims to dispatch orders within 1–3 business days whenever possible.

Dispatch timing is shown on each product page and confirmed in your order confirmation email.

Delivery to your apartment door depends on building access.

If there’s a secure or locked entrance, the courier will usually ring the intercom. If you’re unavailable and there’s no safe place to leave the parcel, they’ll contact you to reschedule.

If you're unsure, please contact us at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926.

All Miss Amara items are delivered by our courier partners to your nominated street address.

For safety and handling reasons, couriers aren’t permitted to enter private residences or carry heavy rugs up more than three flights of stairs. In apartment buildings, this means delivery may not always be possible directly to your front door, and you may be asked to meet the driver at the building entrance.

Where delivery to the front door isn’t possible, the courier will do their best to leave your order in the most convenient and safe location available.

Unfortunately, we cannot deliver to PO Boxes or Parcel Lockers / Parcel Collect. If you’re unsure which delivery address to use, you can reach out to our team via Live Chat, and we’ll be happy to help.

We offer Free Returns on rugs, so you can feel confident bringing one home.

If it’s not quite right, you can return your rug within 30 days, as long as it’s unused and in its original condition. We cover return shipping on up to two rugs per customer every 30 days, and you’ll receive a full refund to your original payment method.

Some items are excluded, including used rugs, underlays, and opened playmats.

For more details, view our full Returns Policy in our Terms & Conditions here.

Starting a return is simple. Just head to our Returns Portal and follow the steps using your order number and the email used at checkout.

If you’re returning more than one rug, you’ll just need to submit a separate request for each.

Yes, return shipping is included as part of our Free Returns service.

Once your return is booked, our carrier will usually collect your rug within 1–4 business days, and we’ll keep you informed along the way. If there’s ever a delay or something doesn’t go to plan, our Customer Care team is always here to help reschedule the collection.

Please note: a $40 fee applies if two collections are missed.

It depends on how your rug was packaged.

If your rug arrived in a square box, you can return it via Australia Post. This is usually the case with most of our washable rug range.

For all other rugs, which are larger, longer and not boxed, returns are handled by our specialist carriers who manage oversized deliveries. In those cases, we’ll organise a courier collection from your home, so there’s no need to arrange transport it yourself.

If you’re unsure which return option applies to your rug, our Customer Care team can quickly confirm this for you on Live Chat and arrange the right collection.

Once your return has been collected, we’ll process your refund within 48 hours.

From there, it typically takes 5–10 business days for the funds to appear in your account, depending on your bank.

Because playmats are designed for little ones, we’re only able to accept returns if they’re unopened and in their original packaging, in line with hygiene and safety standards.

If your playmat arrives with a fault or issue, please contact our Customer Care team via Live Chat and we’ll help resolve it as quickly as possible.

We know choosing without seeing it in person can feel tricky, which is why we share detailed imagery, measurements, and product information online. And if you’d like extra reassurance before purchasing, our stylists are available on Live Chat to help you decide with confidence.

No. Not all rugs in our collection are machine washable. Only our specially designed machine washable range has been designed to be compatible with washing machines. These styles are lightweight, durable, and perfect for busy homes with kids, pets, or everyday spills.

You’ll find a “Washable” tag on each product page to make it easy to spot. For all other rugs, we recommend spot cleaning and following the care instructions specific to the rug’s material.

Need help choosing the right rug for your lifestyle? Our Rug Experts are always just a message away via our Live Chat.

Some texture changes may happen, especially with Faux Fur or Shag styles when in high-use.

An occasional brush or fluffing will bring it back to life. To fluff up your Shag Rug make sure to gently shake it out and brush with a wide-tooth comb or pet slicker brush to restore softness and fluff.

Both our Karma and Cloud underlays are spot clean only so can be cleaned where necessary. We suggest using a warm water and mild detergent solution to remove any marks or spillages.

We offer a range of payment options at checkout so you can choose what works best for you.

You can pay using:

Credit or debit card (Visa and MasterCard)

PayPal

Afterpay

zipPay (Layby - Buy Now, Pay Later)

All available options will appear at the final step of checkout.

Our checkout accepts one discount code per order.

Once your order has been delivered, a tax invoice will be automatically generated and sent to you by email.

We understand that plans can change.

If you’d like to cancel or update your order, please contact our Customer Care Team via Email, Phone or Live Chat as soon as possible. We’ll do our best to help before it’s processed for dispatch.

Yes, as long as your order hasn’t started its journey from the warehouse.

Once an order has shipped, changes are no longer possible, but our Customer Care team can advise on next steps. The quickest way to check is to contact us via Live Chat.

If you haven’t received your order confirmation email, it’s worth checking your spam or junk folder first.

If it’s still missing, message us on Live Chat, and we’ll make sure everything is resent and confirmed for you.