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Return Preferences


Important Information and T&C's

Please read our T&C's and agree to them below by ticking the checkbox on the left hand side

Important Information about Refund Times

Estimated refund time: 30 business days (not including the transit time of the rug back to the warehouse)​.

In order to process a refund, we must first inspect the rug to ensure that it is fit for resale. And whilst our team works hard to get to everyone’s rugs for inspection, they must be processed in the order they are received, and take their place in the queue for inspection and return.

To give you full transparency, here's how the returns process works:

- Please allow for the same transit time of which the rug arrived to you to make its way back to us. So for example, if the rug took one week to arrive to you please allow for the rug to take one week to come back.

- All rugs will be inspected in the order that they arrived - it enters a queue of all the items that are due for inspection - this process is thorough as we must ensure the rug will arrive to a new customer in the same condition that you received it in.

- Refund will be processed as soon as your turn comes – you will then receive a confirmation via email once the credit has been issued, which is to the same payment account used during the purchase (for ZipPay and AfterPay purchases, please reach out to them directly on how you can get the credit back from them).​

For more information

Please refer to our website for full terms and conditions.

Please note that this is a Return Request Form ONLY. This is NOT a confirmation or approval of your return request. Our Customer Experience team will be in touch within 2 business days, and may require further information, including photographs, to assess your return request. Thank you for all this information - talk soon!

More questions? Reach out at hello@missamara.com.au for help!

Your return request was submitted successfully!
Our Customer Experience team will be in touch within 2 business days.