Terms & Conditions
The website https://missamara.com.au (the "Website") is owned and operated by Miss Amara Pty Ltd (ABN 52 600 106 670) (t/as and referred as Miss Amara, "we", "our", "us" or the "Company").
These Terms and Conditions together with the documents referred to within the Terms and Conditions govern the supply of any Product ordered by you on the Website. By ordering a Product, you agree to be legally bound by these Terms and Conditions.
Access and Use of the Site:
1. You must only use the Website in accordance with these Terms and Conditions and any applicable law.
2. You must not (or attempt to):
a. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) the Website or the servers or networks that host the Website;
b. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on the Website; or
c. interfere (or attempt to interfere) with security-related or other features of the Website.
3. To place Orders and access some features of the Website, you may need to register an Account with us. To register an Account, you must:
a. give us accurate and current personal information including your name, address, phone number, and a valid email address.
b. you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.
4. You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities.
5. You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your Account (including by changing your password).
6. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.
Information on this Website:
1. The Website and the content on the Website are subject to copyright, trade marks and other intellectual property rights.
2. You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Website, including audio and video excerpts, except as permitted by statute or with our prior written consent.
3. Information about goods on the Website is based on material provided by third party merchants, suppliers and Product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
4. Due to photographic and screen limitations associated with the representation of Products, some actual Products may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of Products are created or chosen by us for promotional purposes, and may not be an exact representation of the Products received.
Registration, Order and Cancellation:
1. When making an order, you must possess a valid credit or debit card. To place an order, you should follow the given instructions.
2. Irrespective of any previous price you have seen or heard, once you select a Product that you wish to order, you will then be shown or told (on the Website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the Website, all charges are in the currency then in force in Australia.
3. You must pay for the Product in full when placing an order by one of the payment methods we provide on the Website. In any event, we shall not be bound to accept the order before we have received the funds in full.
4. You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.
5. When you submit an order to the Website, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.
6. Your order remains valid as an offer until we issue our Confirmation of your order. We shall not be obliged to supply the Product to you until we have accepted your order. We will send you a Confirmation with your order reference number and details of the Product you have ordered. Miss Amara reserves the right to decline any order, for any reason (e.g., unavailability of supplies, unusually high freight charges). In this case, we will promptly grant you a store credit or a full refund.
7. Miss Amara works to ensure that prices shown on the Website are accurate. In the unlikely event that the price of your order changes or has been displayed incorrectly before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.
8. If you discover that you have made a mistake with your Order after you have submitted it to the Website, please contact Customer service at hello@missamara.com.au However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.
9. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. We will notify you if we are unable to. If we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.
10. Made to Order Rugs can not be cancelled once your Order has been received by the manufacturer.
Delivery:
1. We aim for the Product that you order to leave our warehouse within the indicated estimated dispatch timeframe. You can find the estimated dispatch time (i.e. the time it takes for your order to leave our warehouse) on the Free Delivery page. We shall aim to notify you if we are unable to meet our estimated timeframe, but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch or delivery. Please check our Returns Page for further details.
2. Items will be delivered to the address you provided while placing an order. Items cannot be delivered to a PO Box address.
3. If, for any reason, our shipping partner cannot reach you at the agreed delivery time, we will provide you with the instructions to re-arrange the delivery.
4. Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
5. Alternatively, if you indicate that you would like to give us the authority to leave the Products at your delivery address in your absence, we will not be liable for any loss or damage to the Products if the Products are recorded as delivered by our shipping partners.
Change of Mind Returns:
1. We want you to feel confident when buying from us! Should you change your mind about your purchase, you have the option of returning the Product within 30 days of receiving it and get a full refund. The rug must be unused, undamaged, and in its original condition. We reserve the right to reject any returns that do not meet these requirements.
2. Please send an email to hello@missamara.com.au so we can arrange your return. Our team will provide you with all relevant guidelines to proceed with the return (e.g. shipping process).
3. You need to arrange your own return packaging. We recommend using the same packaging your rug came in, or a similar heavy-duty material. Our returns team will provide you with clear instructions on how to pack the rug. You need to send us photos once the rug is ready for pick up. If the rug is damaged on its way back to our warehouse due to insufficient packaging, no refund will be issued and you’ll need to arrange a courier to ship the rug back to you.
4. You will be sent a return form and a consignment label. Please print this out and attach it securely outside your rug. It is important to remove the old consignment label or cross it out with a marker.
5. Underlays are not eligible for returns unless they are deemed faulty.
6. Wool rugs shedding are not considered to be faulty but can be returned if they meet our change of mind return T&Cs. We do not recommend using a powerhead vacuum on wool rugs.
7. Measurements of rugs can vary up to 5% in length and width. Returns due to size variance are considered to be change of mind returns and thus, change of mind returns terms & conditions apply.
8. Customers can buy as many rugs as they like, however can return a maximum of two rugs for free within a 30 day period and get a full refund.
9. If you return a rug and would like to purchase another rug within 30 days, that’s totally fine! Just note that regardless of the amount of rugs you order, we will only accept two rugs for return within the 30 day period.
10. You must wait 30 days after you've placed your most recent order if you want to be eligible for further returns on any new orders.
11. We cover all costs associated with the collection and delivery back to our warehouse. If for some reason you miss your collection window and the rug isn't there to be picked up - associated costs with the rescheduled collection will be deducted from your refund. Whilst our courier partners try their best to pick up in the nominated collection window, we can't guarantee they will always be there. It's safe to say that your rug will be picked up within 24 hours of your collection window.
12. Each and every rug is inspected by us when returned. If your rug is deemed damaged and/or unfit for resale, no refund will be issued and you’ll need to arrange a courier to ship the rug back to you.
13. Once your rug has passed inspection, a full refund will be processed back to the original mode of payment you used when you purchased the rug.
14. We endeavour to completely process your returned rug within 30 days from the day it was collected.
15. We reserve the right to refuse a return if we deem that the rug has been used for commercial purposes such as (but not limited to) photoshoots, property styling and property staging.
16. Products on final sale, No change of Mind Returns or listed as ‘NO RETURNS’ cannot be returned for change of mind. We offer refunds, and replacements in accordance with Australian Consumer Law, including refund or replacement for major failure with goods.
Damaged or Faulty Returns:
1. You need to notify Miss Amara as soon as possible in the unfortunate event that your item arrives damaged or faulty. Please send an email to hello@missamara.com.au or message us via the chat icon on the website.
2. Damaged or faulty items are required to be unused and in their original condition.
3. Please send us images of your rug for preliminary assessment. Please do not attempt to return the items before speaking to one of our team.
4. Depending on our assessment, we may offer an option of a partial refund in lieu of repair if it is a minor fault. For major defects, Miss Amara will arrange a replacement or refund and collection.
5. If needed, we may require the product to be sent back for further inspection to determine if there is a manufacturing fault., Our Returns Team will arrange the return of the product. You will not be charged for freight or shipping. If the product is found not to have a manufacturing fault, it will be processed as a change-of-mind return if it meets our T&Cs. Otherwise, no refund will be processed and the product will be returned to you. You may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the Product is collected.
6. Fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or take reasonable care does not constitute a manufacturing fault.
7. You need to arrange your own return packaging. We recommend using the same packaging your rug came in, or a similar heavy-duty material. Our returns team will provide you clear instructions on how to pack the rug. You need to send us photos once the rug is ready for pick up. If the rug is further damaged on its way back to our warehouse due to insufficient packaging, no refund will be issued and you’ll need to arrange a courier to ship the rug back to you.
Trade Collective Returns:
1. Should you change your mind about your purchase, you have the option of returning the Product within 30 days of receiving it and get a full refund. The rug must be unused, undamaged, and in its original condition. We reserve the right to reject any returns that do not meet these requirements.
2. Please send an email to trade@missamara.com.au so we can arrange your return. Our team will provide you with all relevant guidelines to proceed with the return (e.g. shipping process).
3. Trade members can return any products they purchase but will just need to pay a return shipping + restocking fee as per below:
1 rug - $35
2 rugs - $55
3+ rugs - $75
This fee will be deducted from your refund once your rug has been completely processed. If for some reason you miss your collection window and the rug isn't there to be picked up - associated costs with the rescheduled collection will be deducted again from your refund. Whilst our courier partners try their best to pick up in the nominated collection window, we can't guarantee they will always be there. It's safe to say that your rug will be picked up within 24 hours of your collection window.
4. You need to arrange your own return packaging. We recommend using the same packaging your rug came in. Our returns team will provide you your return form and consignment label. Please print this out and attach it securely outside your rug.
5. Underlays are not eligible for returns unless they are deemed faulty.
6. Wool rugs shedding are not considered to be faulty but can be returned if they meet our change of mind returns T&Cs. We do not recommend using a power head vacuum on wool rugs.
7. Measurements of rugs can vary up to 5% in length and width. Returns due to size variance are considered to be change of mind returns and thus, change of mind returns terms & conditions apply.
8. Each and every rug is inspected by us when returned. If your rug is deemed damaged and/or unfit for resale, no refund will be issued and you’ll need to arrange a courier to ship the rug back to you.
9. Once your rug has passed inspection, a full refund will be processed back to the original mode of payment you used when you purchased the rug.
10. We endeavour to completely process your returned rug within 30 days from the day it was collected.
Gift Cards:
1. Gift cards should be treated as cash: they are non-refundable, non-exchangeable, and if lost or stolen will not be refunded.
2. Gift cards issued on missamara.com.au can only be redeemed for products listed on missamara.com.au, and only shipped to customers in Australia.
3. Gift cards can now be used in conjunction with discount codes, allowing Miss Amara customers to enjoy additional savings while redeeming gift cards.
4. Gift cards are valid for 36 months from the date of issue. Any balance remaining on a gift card after the expiry date will not be able to be redeemed by the Gift Card holder. A gift card cannot be re-activated at any time after it has expired.
5. A person may be asked to verify, to the reasonable satisfaction of Miss Amara, that they are authorised to redeem a Gift Card on behalf of the original purchaser or the person named in the System.
6. A Gift Card cannot be used to purchase other Gift Cards.
7. A Gift Card holder may be required to provide proof of identity.
Promotional Vouchers:
1. You may use promotional vouchers as payment for certain Products on the Website.
2. For all promotional vouchers, the following general terms and conditions will apply:
a. We may email promotional vouchers to you. We accept no Liability for errors in the email address of the voucher recipient;
b. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift or promotional voucher purchase or redemption of that voucher on the Website, we are entitled to close your Account and/or require a different means of payment.
c. We assume no Liability for the loss, theft or illegibility of gift or promotional vouchers.
Conditions for the Redemption of Promotional Vouchers:
1. From time to time we may release promotional vouchers that may be used on the Website. Promotional vouchers can only be redeemed on the Website in accordance with the special terms and conditions stated on them.
2. Promotional vouchers are valid for the specified period stated on them only, can only be redeemed once and cannot be used in conjunction with other offers (including, for the avoidance of doubt, sales, promotions and other vouchers). Individual brands or products may be excluded from voucher promotions.
3. If you place an Order for a Product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
4. The credit of a promotional voucher does not accrue interest nor does it have a cash value.
5. If the credit of a promotional voucher is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another promotional voucher or attempting to rely on any other offer). Please note that only one promotional voucher can be used per order.
Credit Card Fraud, Protection and Prevention:
1. When you place an order on Miss Amara, using one of the payment methods we offer on the Website, you may be sent an email from our Fraud Team requesting further information to confirm the identity of the card holder, such as a copy of your credit card and driver licence. This is to ensure a safe and reliable shopping experience and to protect you against fraud.
2. When Miss Amara requests further information to confirm the identity of the cardholder, your order will be placed in pending status and will remain pending until your order has passed our Fraud Team's internal checks. If you do not provide the required information, your order will be cancelled and your payment will be refunded back to the original payment method. These information requests are sent to help protect payment method account holders from online fraud.
Privacy Policy:
Please see our privacy policy https://missamara.com.au/pages/privacy-policy
Image Usage:
1. By tagging us on Instagram @missamaraloves or adding #missamaraloves to your caption, you are giving us indirect usage rights to this content.
2. By giving us indirect usage rights, your content may be featured on our website, social media channels and email marketing.
Specials & Promotions:
Ad Hoc Discounts and Promotions
1. Miss Amara may offer special codes and promotions to certain customers that are separate to site wide sales. These codes could be given through social media channels, advertisements, emails, brand partners or on-site.
2. We reserve the right to refuse order cancellations, where a customer wishes to cancel their order and re-order the same or similar products with a discount.
3. Ad Hoc discounts and promotions only apply to orders which are not returned, if an item is returned from an order, the total value of the order post return will only be eligible for a discount. For example if an order for $1100 is placed, and the 10% discount coupon is applied, and then an item valued $500 is returned from the order, the final order total is $600 and 5% discount would apply to the order instead of the 10% discount level. In this instance, the difference would be taken from the refund of the rug returned.
4. We reserve the right to make a judgement on when we believe a customer is returning a product that they did not intend to keep.
- Enter the draw to win a $1000 AUD voucher by subscribing to our email list. You can also enter the draw by completing our Miss Amara customer survey.
- Competition opens at the start of each month.
- Competition closes at the end of each month.
- Entrants and winners will be contacted via email at the beginning of the following month. For example, if the entrant enters the draw in February, they will be contacted within March.
- One winner is chosen from the emails subscribed in that month.
- Conditions:
- By entering the competition, you are subscribing to receive marketing and promotional emails from us to the provided email address.
- To enter you must not already be subscribed to receive marketing and promotional emails from us.
7. Prize Conditions:
- Voucher code is valid for 3 months from the date of issue.
- Voucher code can only be used in 1 transaction.
- No returns, refunds or exchanges can be accepted.
- Voucher code cannot be used in conjunction with any other offer.
- Must use the subscribed email to place the order.
- Voucher code is only valid for their country store. For example, if the entrant subscribes and enters the draw on our Australian website, the voucher code they are given must be used on our Australian store website.
Black Friday Is Here
- Black Friday Is Here begins at 12:00AM AEST on 25th November 2024 and ends at 11:59PM AEST on 2nd December 2024.
- Black Friday Is Here cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Black Friday Is Here cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Black Friday Is Here, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Black Friday Is Here discount is up to 50% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/black-friday-rug-sale.
- Black Friday Is Here does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Black Friday Sitewide
- Black Friday Sitewide begins at 12:00AM AEST on 19th November 2024 and ends at 11:59PM AEST on 24th November 2024.
- Black Friday Sitewide cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Black Friday Sitewide cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Black Friday Sitewide, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Black Friday Sitewide discount is up to 50% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/black-friday-rug-sale.
- Black Friday Sitewide does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Black Friday Frenzy
- Black Friday Frenzy begins at 12:00AM AEST on 11th November 2024 and ends at 11:59PM AEST on 18th November 2024.
- Black Friday Frenzy cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Black Friday Frenzy cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Black Friday Frenzy, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Black Friday Frenzy Access discount is up to 40% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/black-friday-sale.
- Black Friday Frenzy does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Black Friday Early Access
- Black Friday Early Access begins at 12:00AM AEST on 5th November 2024 and ends at 11:59PM AEST on 10th November 2024.
- Black Friday Early Access cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Black Friday Early Access cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Black Friday Early Access, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Black Friday Early Access discount is up to 40% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/black-friday-sale.
- Black Friday Early Access does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Home Beautiful Sale
- Home Beautiful Sale begins at 12:00AM AEST on 29th October 2024 and ends at 11:59PM AEST on 3rd November 2024.
- Home Beautiful Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Home Beautiful Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Home Beautiful Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Home Beautiful Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Home Beautiful Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Last Chance Sale
- Last Chance Sale begins at 12:00AM AEST on 22nd October 2024 and ends at 11:59PM AEST on 27th October 2024.
- Last Chance Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Last Chance Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Last Chance Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Last Chance Sale discount is up to 60% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Last Chance Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Best Sellers Sale
- Best Sellers Sale begins at 12:00AM AEST on 15th October 2024 and ends at 11:59PM AEST on 20th October 2024.
- Best Sellers Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Best Sellers Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Best Sellers Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Best Sellers Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Best Sellers Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Cosy Corners Sale
- Cosy Corners Sale begins at 12:00AM AEST on 9th October 2024 and ends at 11:59PM AEST on 13th October 2024.
- Cosy Corners Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Cosy Corners Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Cosy Corners Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Cosy Corners Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Cosy Corners Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Long Weekend Sale
- Long Weekend Sale begins at 12:00AM AEST on 1st October 2024 and ends at 11:59PM AEST on 7th October 2024.
- Long Weekend Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Long Weekend Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Long Weekend Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Long Weekend Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Long Weekend Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Winter Last Chance Sale
- Winter Last Chance Sale begins at 12:00AM AEST on 24th September 2024 and ends at 11:59PM AEST on 30th September 2024.
- Winter Last Chance Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Winter Last Chance Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Winter Last Chance Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Winter Last Chance Sale discount is up to 40% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/winter-last-chance.
- Winter Last Chance Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Fresh Look Sale
- Fresh Look Sale begins at 12:00AM AEST on 24th September 2024 and ends at 11:59PM AEST on 30th September 2024.
- Fresh Look Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Fresh Look Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Fresh Look Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Fresh Look Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Fresh Look Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Winter Last Chance Sale
- Winter Last Chance Sale begins at 12:00AM AEST on 17th September 2024 and ends at 11:59PM AEST on 22nd September 2024.
- Winter Last Chance Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Winter Last Chance Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Winter Last Chance Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Winter Last Chance Sale discount is up to 40% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/winter-last-chance.
- Winter Last Chance Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Fresh Look Sale
- Fresh Look Sale begins at 12:00AM AEST on 17th September 2024 and ends at 11:59PM AEST on 22nd September 2024.
- Fresh Look Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Fresh Look Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Fresh Look Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Fresh Look Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Fresh Look Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Spring Sale
- Spring Sale begins at 12:00AM AEST on 10th September 2024 and ends at 11:59PM AEST on 15th September 2024.
- Spring Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Spring Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Spring Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Spring Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Spring Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Online Shopping Sale
- Online Shopping Sale begins at 12:00AM AEST on 3rd September 2024 and ends at 11:59PM AEST on 8th September 2024.
- Online Shopping Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Online Shopping Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Online Shopping Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Online Shopping Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Online Shopping Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Best Sellers Sale
- Best Sellers Sale begins at 12:00AM AEST on 27th August 2024 and ends at 11:59PM AEST on 1st September 2024.
- Best Sellers Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Best Sellers Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Best Sellers Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Best Sellers Sale discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Best Sellers Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Extended Afterpay Sale
- Extended Afterpay Sale begins at 12:00AM AEST on 19th August 2024 and ends at 11:59PM AEST on 25th August 2024.
- Extended Afterpay Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Extended Afterpay Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Extended Afterpay Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Extended Afterpay Sale discount is up to 30-50% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Extended Afterpay Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Afterpay Sale
- Afterpay Sale begins at 12:00AM AEST on 13th August 2024 and ends at 11:59PM AEST on 18th August 2024.
- Afterpay Sale cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Afterpay Sale cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Afterpay Sale, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Afterpay Sale discount is up to 30-50% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- Afterpay Sale does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
Up To 30% off selected Neutral Favourites
- Up To 30% off selected Neutral Favourites begins at 12:00AM AEST on 6th August 2024 and ends at 11:59PM AEST on 11th August 2024.
- Up To 30% off selected Neutral Favourites cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: Up To 30% off selected Neutral Favourites cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the Up To 30% off selected Neutral Favourites, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- Up To 30% off selected Neutral Favourites discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale-today.
- Up To 30% off selected Neutral Favourites does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
30% Off Neutral Favourites
- 30% Off Neutral Favourites begins at 12:00AM AEST on 30th July 2024 and ends at 11:59PM AEST on 4th August 2024.
- 30% Off Neutral Favourites cannot be used in conjunction with any other promotion or trade discount.
- IMPORTANT: 30% Off Neutral Favourites cannot be used to obtain a discount for a prior purchase whereby an order was placed prior to the sale starting, then the product returned, and the same product ordered again. If you attempt to cancel a prior order and then purchase again to get the discount, we reserve the right to not process your order.
- To receive the discount during the 30% Off Neutral Favourites, the discount will automatically apply while checking out. The discounts apply to a single order only and cannot be applied across multiple orders to receive a bigger discount. The discounts are not available on custom sizes, or sizes listed as out of stock.
- 30% Off Neutral Favourites discount is up to 30% off the total order value. The discount received will depend on which product is chosen, see all available rugs here: https://missamara.com.au/collections/sale.
- 30% Off Neutral Favourites does not apply to gift cards/vouchers, and custom shipping rates.
- This sale applies to missamara.com.au.
250,000K Followers Instagram Competition
- The competition is running on our verified blue tick Instagram @missamaraloves account only.
- The giveaway commences on Tuesday 11th June 2024, and ends at midnight on Sunday 16th June 2024.
- There will be ten individual winners selected
- Entrants must like, save, and tag a friend on the Instagram competition post they would like to enter.
- Both the entrant and their tagged friend must be following @missamaraloves.
- The entrant can enter as many times as they would like.
- One unique tagged friend per comment.
- Ten winners will be chosen randomly.
- Each winner will win one AUD 250.00 or equivalent Miss Amara gift voucher.
- The prizes cannot be exchanged for monetary value or any other prize.
- Each winner will be contacted via Instagram DM from our verified blue tick account @missamaraloves.
KAZ x Miss Amara $2000 Giveaway
- Eligibility: The Miss Amara & KAS Australia competition is open only to legal residents of Australia and New Zealand who are at least 16 years of age at the time of entry. Employees of KAS Australia Pty Ltd and Miss Amara Pty Ltd (the "Sponsors"), their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers, and their immediate family members and/or those living in the same household of each are not eligible to participate in the Competition. The Competition is subject to all applicable federal, state, and local laws and regulations and is void where prohibited by law.
- Agreement to Rules: By participating, you agree to be fully and unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of the Sponsors, as final and binding as it relates to the content. The Competition is subject to all applicable federal, state, and local laws.
- Competition Period: Entries will be accepted online starting on Monday 20th May 2024 at 7:00am AEST and ending on Sunday 2nd June 2024 at 11:59pm AEST. All online entries must be received by Sunday 2nd June 2024 at 11:59pm AEST. All times are (AEST) Sydney & Melbourne
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How to Enter: The Competition must be entered by submitting an entry using the online form provided on this site or via the Facebook/Instagram entry form. The entry must fulfil all competition requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of the Sponsors. You may enter only once, and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of the Sponsors.
4a) Refer your friends - Participants can earn 5 bonus entries for each friend referred using their unique referral link provided by the Entry form app (Viral Sweep). To qualify, referred friends must enter the giveaway using the participant's link. The app tracks and credits these bonus entries automatically. KAS & Miss Amara reserve the right to verify all referrals and disqualify any fraudulent entries. By participating, entrants agree to these terms and any updates that may occur.
- Prizes: The approximate retail value of all prizes combined is AUD $2,000 RRP. The prizes include 1x Miss Amara voucher valued at AUD $1,000 total & 1x KAS Australia voucher valued at AUD $1,000 total. Winners are not guaranteed to win a prize, and their chance of winning is dependent on the total number of eligible entries received. The specifics of the prize shall be solely determined by the Sponsors. No cash or other prize substitution is permitted except at Sponsors' discretion. The prize is nontransferable. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner.
- Miss Amara voucher is valued at AUD $1000.00 total or equivalent.
- Miss Amara voucher cannot be exchanged for monetary value.
- Miss Amara voucher is valid for three (3) years from the date of issue.
- Final rug sales cannot be refunded, returned or exchanged.
- Rugs on promotional discounts are eligible for our Try It At Home Policy.
- Underlays are not eligible for returns unless they are deemed faulty.
- Odds: The odds of winning are determined by the total number of eligible entries received throughout the Competition Period. As participants are limited to one entry each, the more entries submitted overall, the lower the individual chance of winning, and vice versa. While the exact likelihood of winning for any participant cannot be determined due to the random lottery selection process, it is influenced by the total number of eligible entries received.
- Winner Selection and Notification: The winner of the Competition will be selected in a random drawing under the supervision of the Sponsors, and will be announced on Monday 3rd June 2024 at 9am AEST. The winner will be notified via email to the email address they entered the Competition with within five (5) days following the winner selection. The Sponsors shall have no liability for a winner's failure to receive notices due to the winner's spam, junk email, or other security settings or for the winner's provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 14 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, the prize may be forfeited, and an alternate random winner will be selected.
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Privacy and Data Sharing:
By entering the Competition, participants consent to the collection, storage, and processing of their personal data by both KAS Australia Pty Ltd and Miss Amara Pty Ltd for the purposes of administering the Competition, selecting winners, delivering prizes, and for marketing purposes. Participants acknowledge that their personal data, including name, phone number, and email address, may be shared between KAS Australia Pty Ltd and Miss Amara Pty Ltd for these purposes.
Both companies are committed to protecting the privacy and security of participants' personal data in accordance with applicable privacy laws and regulations. Participants have the right to access, rectify, or delete their personal data held by either company upon request.
While participation in the Competition is voluntary, withholding consent to the collection, storage, processing, and sharing of personal data may affect eligibility to participate or receive prizes. For any questions or concerns regarding privacy practices, participants may contact the respective company's privacy contact, details of which can be found in the Privacy Policies of each company.
By entering the Competition, participants affirm their understanding and agreement to the terms of this Privacy and Data Sharing section, including the processing and sharing of their personal data for marketing purposes as described herein.
- Limitation of Liability: By entering, you agree to release and hold harmless the Sponsors and their subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) your participation in the Competition and/or your acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware, or software, (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service, (iv) unauthorised human intervention in any part of the entry process or the Competition, (v) electronic or human error which may occur in the administration of the Competition or the processing of entries.
- Disputes: This Competition is governed by the laws of Australia and NSW, without respect to conflict of law doctrines. As a condition of participating in this Competition, participants agree that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Competition, shall be resolved individually, without resort to any form of class action, exclusively before a court located in NSW having jurisdiction.
- Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the KAS Australia Pty Ltd and Miss Amara Pty Ltd websites.
- Winners List: For the names of the winners, please contact KAS directly at online@kasaustralia.com.au and in the body of the email type 'Please email me the winners' list for the Competition.
- Sponsor: The Sponsors of the Competition are KAS Australia Pty Ltd 110 Dalmeny Avenue, Rosebery NSW 2018 and Miss Amara Pty Ltd, Unit 3B / 54-70 Ferndell Street South Granville, NSW 2142
- Disclaimer: This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, YouTube, Pinterest, LinkedIn, or Google. You understand that you are providing your information to the owner of this Competition and not to Facebook, Twitter, YouTube, Pinterest, LinkedIn, or Google.
Definition and Interpretation:
1. In these Terms and Conditions:
Account means the account that you register in order to submit an Order;
Acknowledgement means our confirmation of your Order (typically sent by email);
Agreement means these terms and conditions and other policies we posted on the Website, including but not limited Shipping and Returns Policy, Privacy Policy, Payment Policy and other associated policies published by us from time to time;
Breach of Duty means the breach of any
a. obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract; or
b. common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty).
Business Day means any day other than a Saturday, Sunday, bank holiday or public holiday in New South Wales;
Company includes representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, partners, and independent contractors;
Customer means the individual who places an Order on the Website;
GST means the Goods and Services Tax;
Liability means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with these Terms and Conditions, including, without limitation, liability expressly provided for under these Terms and Conditions or arising by reason of the invalidity or unenforceability of any term of these Terms and Conditions (and for the purposes of this definition, all references to these Terms and Conditions shall be deemed to include any collateral contract)
Order means the order submitted by you to the Website to purchase products from us.
Product(s) means the products to be sold to Customers via the Website in accordance with this agreement;
You means the Customer who places an Order.
2. Interpretation
a. Headings are for ease of reference only and shall not affect the interpretation or construction of this Agreement.
b. Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.
c. Words denoting persons includes natural persons, partnerships, limited Liability partnerships, bodies corporate and unincorporated associations of persons.
d. References to includes or including or like words or expressions shall mean without limitation.
These Terms and Conditions were last updated on 05 May 2020.
