Returns.

Your rug must be unused and in original condition.

Please roll it back up carefully and return it in its original packaging.

All returns must be submitted via our Returns Portal

Only one rug can be submitted per return request. To return more than one, please lodge a new return request per rug.

We offer free return shipping on up to two rugs per customer every 30 days. Additional returns may be subject to approval and may incur a return fee in line with our Fair Use Policy in our Terms & Conditions.

If your order was placed through our trade collective program, please contact your Trade Account Manager for support.

• Rugs that have been used or cleaned

• Underlays and bath mats

• Playmats that have been opened/unsealed, this is due to hygiene reasons for young ones. View our Playmats full returns and faulty claim policy here.

• Items marked Final Sale or No Returns

Once your rug is received and inspected, we’ll process your refund to the original payment method within 14 days.

Looking for something else? You’re welcome to place a new order at any time, and if you’re unsure about your next choice, you can book a complimentary styling service for expert guidance.

If your rug arrived damaged or with a fault, please contact us within 48 hours of delivery and we’ll look into it straight away, you can contact us via email on hello@missamara.com.au, via phone on 02 8015 5926 or via Live Chat.

Miss Amara reserves the right to reject returns beyond the return period limit of 30 days, or items which are not in the original condition in which they were received.

Please note, that Change of Mind returns are for a refund or store credit. Direct exchanges are not possible at this stage.

For more details, please see our full Returns Policy in our Terms and Conditions here.

Email us at hello@missamara.com.au

Call us on +61 2 8015 5926

Or reach out via live chat on our website.