**Due to the ongoing developments with COVID-19 “Coronavirus” Miss Amara is closely monitoring and complying with directions given by the Australian Government. The Government may choose to place further restrictions on business operations, including logistics and warehousing. If and when the Government announces further restrictions on business operations, Miss Amara may become unable to process returns throughout this period and reserves the right to reject any Change of Mind returns requests. Damaged or Faulty Return requests will be reviewed once the government restrictions have been lifted.
At Miss Amara we believe you might not get the choice of rug right the first time round, so we offer a 30 day return policy. If you don’t think it’s quite right for you, just return the item (unused, undamaged and in it’s original condition) and we’ll provide a full refund. We’ll even pay for your return shipping!
Our Try it At Home returns service is designed for customers to try one rug at a time. We want you to be able to place the rug in your space to ensure it brings your vision to life! It is not intended for customers to purchase more than one rug with plans to select one and return the others.
We envision you trying your rug at home the same way you'd try a new dress before taking off the tags - treating it gently and with care! It's important that if you roll out the rug and it isn't right, that you roll it straight back up again and contact us to organise a return. We can't accept a rug for return if it has been used or cleaned.
After trying it, if you don’t think it’s quite right for you, just return the item (undamaged and in its original condition as above) and we’ll provide a full refund. We’ll even pay for return shipping!
We'll make the necessary arrangements with regards to pickup and delivery and you will receive a refund on your purchase - with our 30 day return policy. The 30 days begin from when you receive your rug at home!
** Items not eligible for change of mind returns: made to order rugs, custom size orders, or underlays. Orders of 3 or more items of any size or style, only a single item from the order is eligible for return. Orders of 2 or more of the same SKU (same style & same size), only a single item of the same SKU is eligible for return (whether those items are in the same order number or separate order numbers over a period of time).
You may also return your rug if it’s faulty for a full refund, exchange, or credit within 30 days of purchase. We will pay for return shipping.
Faulty items must be returned in original condition, and undamaged in order to be eligible for a refund.
How to Return Your Rug:
Send us an email at firstname.lastname@example.org or contact us via the yellow chat icon on the bottom right hand side of the screen.