We are currently experiencing shipping delays
Due to high order volumes and reduced courier pickups over the holiday period, we are experiencing delays in our warehouse. Your order will take longer than usual to ship out - currently, between 7-10 days if your rug is in stock. We've also had to push back the arrival of some of our containers to be able to handle the volume of orders in our warehouse, further delaying rugs that are on pre-order.
At Miss Amara, we don’t believe you should have to pay for shipping. This means the price you see when you add your rug to cart is all you will pay! Shipping is free Australia-wide*.
We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away.
Please note that there will be a slight delay with the dispatch of your order. Our estimated dispatch time frame for items in stock* is now 7-10 business days from when you place your order.
*For items that are not in stock, please refer to the estimate dispatch dates on the website or contact us at firstname.lastname@example.org
We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.
For now our rugs and accessories are only available to people living in Australia, New Zealand and Hong Kong (check the link to find pricing and availability) but we love to travel and our rugs do too so we hope to explore new countries in the future!
*Stock levels are subject to change at anytime. When the timeframe listed on a product is listed longer than 1-3 days, the date is an estimate and can vary from time to time based on unforeseen circumstances. Please contact customer service via the live chat for exact timeframes. Limited-access remote locations may be exempt from free shipping please enquire if you are unsure.
**Due to the ongoing developments with COVID-19 “Coronavirus”, Miss Amara in consultation with its suppliers have implemented the following measures to ensure the safety of staff and customers.
Importation of our rugs: we have asked all overseas suppliers to spray Miss Amara rugs and packaging with disinfectant before arranging packing into containers. All rugs received from overseas spend 1 month in transit and will remain in the warehouse for 5 days before being shipped out to customers.
This will allow us to respond in a timely manner if we are notified of any risks.
Local suppliers: All warehouse staff have been instructed to wear gloves, masks, and protective clothing as a matter of routine, and as an added safety measure the team is working individually, rather than in pairs.
Shipment to customers: All rugs received into our warehouse are being disinfected before being shipped out to customers.
Couriers: Our courier company has implemented safety measures to ensure the safety of drivers. These changes include “contactless” deliveries between driver and receiver, with no signature required. In appropriate cases, orders will be left in a safe place by the driver.
Warehouse staff: we have implemented guidelines to ensure that our warehouse staff can respond to situations that may occur, including regularly sanitizing their hands, self-isolating if they feel unwell or have flu-like symptoms.