Shop confidently with free shipping and returns.
At Miss Amara, we believe finding the right rug should feel effortless from the very beginning.
That’s why free standard shipping is included with every order, Australia-wide.
For more than a decade, our team has carefully dispatched rugs from our Sydney Distribution Centre, preparing each piece with care and working alongside trusted courier partners to ensure it arrives safely at your door.
Your rug's journey.
Frequently asked questions.
We deliver Australia-wide, including regional and remote areas. Delivery may take a little longer, but there are no additional charges.
Yes. We offer free shipping on all rugs, Australia-wide.
Most orders leave our warehouse within 1–3 business days. Once dispatched, most orders arrive within:
Metro areas: 2–5 business days
Regional areas: 5–10 business days
Remote areas: up to 14 business days
Yes. You’ll receive a tracking link as soon as your rug is collected by the courier.
If you need to update your delivery address, please contact us as soon as possible at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926. We’ll do our best to make changes before your order is dispatched.
If you’re not home, the courier will usually leave your order in a safe place if one is available.
If it’s not safe to do so, they’ll contact you to arrange a new delivery time.
If you're unsure, please contact us at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926.
If your tracking shows the order as delivered but you can’t locate it, please contact our Support team as soon as possible.
We’ll follow this up directly with the courier and help resolve it for you.
Delivery to your apartment door depends on building access.
If there’s a secure or locked entrance, the courier will usually ring the intercom. If you’re unavailable and there’s no safe place to leave the parcel, they’ll contact you to reschedule.
If you're unsure, please contact us at hello@missamara.com.au, via Live Chat or by calling us on 02 8015 5926.
All Miss Amara items are delivered by our courier partners to your nominated street address.
For safety and handling reasons, couriers aren’t permitted to enter private residences or carry heavy rugs up more than three flights of stairs. In apartment buildings, this means delivery may not always be possible directly to your front door, and you may be asked to meet the driver at the building entrance.
Where delivery to the front door isn’t possible, the courier will do their best to leave your order in the most convenient and safe location available.
Unfortunately, we cannot deliver to PO Boxes or Parcel Lockers / Parcel Collect. If you’re unsure which delivery address to use, you can reach out to our team via Live Chat, and we’ll be happy to help.
You can return it through our simple returns process. Visit our returns page for full details.
