We are currently experiencing extended shipping delays due to Covid
Our freight carriers are currently experiencing large delays and are especially acute into the Sydney metropolitan area and wherever extended lockdowns persist due to Covid.
New factors are impacting their operations which include:
- Closing down local depots for regular deep cleans which results in delayed order pick ups from warehouses. This can also create a backlog even after depots reopen.
- Recent curfews imposed which is restricting the capacity of their evening operations.
- A requirement for regular interstate line-haul drivers to obtain travel permit renewals.
- COVID testing every 3 days for all their workers living in hotspot LGA’s.
- Allowing their workers some time off for vaccinations is now a priority.
Please note that once your order has been picked within our 3-5 business day lead time, our courier team may also have extended shipping delays to the below timeframes:
Sydney, Melbourne, Brisbane, Adelaide metropolitan areas:
3 – 8 business days
Sydney, Melbourne, Brisbane outer metropolitan/regional areas:
4 – 10 business days
QLD, NSW, VIC, SA regional and TAS:
6 – 10 business days
WA and NT:
8 – 17 business days
Please also note that there may be instances where when items are dispatched, that scanning or tracking information on our couriers sites may not be updated. This is also part of their delays they are experiencing due to large volumes during this time. We ask for your patience and understanding on this matter.
At Miss Amara, we don’t believe you should have to pay for shipping. This means the price you see when you add your rug to cart is all you will pay! Shipping is free Australia-wide*.
We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away.
Please note that there will be a slight delay with the dispatch of your order. Our estimated dispatch time frame for items in stock* is 1-3 business days from when you place your order.
*For items that are not in stock, please refer to the estimate dispatch dates on the website or contact us at firstname.lastname@example.org
We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.
For now our rugs and accessories are only available to people living in Australia, New Zealand, Hong Kong and the U.S.A (check the link to find pricing and availability) but we love to travel and our rugs do too so we hope to explore new countries in the future!
*Stock levels are subject to change at anytime. We are unable to place items on hold. Please note that adding a rug in your shopping cart doesn't secure your rug allocation.
*When the dispatch timeframe listed on a product is longer than 3-5 business days, the date is only an estimate and can vary from time to time based on unforeseen circumstances. If you have already placed your order and would like to get the most updated dispatch timeframe, please contact our Customer Experience team via Live Chat or Email.
*Limited-access remote locations may be exempt from free shipping. Please enquire with our Customer Experience team with your post code if you are unsure.
**Due to the ongoing developments with COVID-19 “Coronavirus”, Miss Amara in consultation with its suppliers have implemented the following measures to ensure the safety of staff and customers.
This will allow us to respond in a timely manner if we are notified of any risks.
Couriers: Our courier company has implemented safety measures to ensure the safety of drivers. These changes include “contactless” deliveries between driver and receiver, with no signature required. In appropriate cases, orders will be left in a safe place by the driver.
Warehouse staff: we have implemented guidelines to ensure that our warehouse staff can respond to situations that may occur, including regularly sanitizing their hands, self-isolating if they feel unwell or have flu-like symptoms.