How does Risk Free Shopping Work?
Can I really return my rug for free?
How do I return the rug?
Is shipping always free?
*Limited-access remote locations may be exempt from free shipping. Please enquire with our Customer Experience team with your post code if you are unsure.
When will my order leave the warehouse?
*In-stock* orders placed before 5pm Monday through Friday will be dispatched next business day.
We will also attempt to ship all other in-stock* orders the next business day, however please consider the following potential extended processing times: Orders placed after 5pm on Friday, or over the weekend will be dispatched within 2 business days. Orders placed over long weekends, public holidays, major sales periods, or in the days following any of these trading events, may take between 1-3 business days to be dispatched.
How long will shipping take?
Why is there longer dispatch time on some rugs?
Does Miss Amara offer express shipping?
How do I track my order?
Why isn’t my tracking number working?
When will my rug arrive?
My order is 'Out for Delivery' but didn't arrive. Where is it?
What happens if I am not at home to receive my delivery?
Please note we have limited control over the couriers, however we will always do what we can to assist in the delivery of your gorgeous Miss Amara rug, you may just have to be patient with us while we help you!
Returns & Refunds
Can I cancel or amend my order?
When do I get a refund for my returned rug?
Can I return multiple rugs?
My rug arrived damaged. What do I do?
How do I contact you directly?
You can also give us a call at 02 8015 5926, Mondays to Fridays from 9:00 AM - 5:30 PM AEDT! .
Alternatively, you can email us at email@example.com and we will reply back within 24 to 48 hours.
Where are you located?
How do I learn more about Miss Amara?
If you'd like to know about how Miss Amara started, us (the co-founders) & our vision for the business, you can check out Our Story.
For inspiration and ideas for decorating your home as well as stories and background on the business, y.ou can check out our profiles here: Facebook Page and Pinterest Board
Or if you have a specific question or would prefer to talk to us directly, use the Live Chat icon on the bottom right of your screen to get in touch!