Happy
My rug got lost, so had to reorder another as it couldn’t be found.
Your team was helpful after locating the missing rug.
I am happy with the rug, easy to care for, nice underfoot and fairly close to what it looked like in the picture and in the show it in my room app.
| Quality |
Rated 4 out of 5
|
|---|---|
| Design |
Rated 4 out of 5
|
Miss Amara (AU)
Hi Michelle, thank you for your feedback! We’re so sorry it took a bit of time for your order to arrive!
We are continuously working with our partner couriers in order to avoid such instances. They are a separate company from ours so we have limited control when things like this happen. But this doesn’t mean though that we will not do everything we can to resolve issues when they arise and we are glad that our team was able to sort this out for you.
Thanks so much for your patience and understanding with the little hiccup in the delivery but glad to hear you love the amazing Helena as much as we do! It really is worth the wait!
